10bet KYC and AML Policy

10bet’s KYC and AML procedures are designed to verify the identity of every registered user, prevent fraud, and ensure that the platform cannot be exploited for financial crimes, including money laundering or the financing of illegal activities. These procedures apply to all account holders and are enforced consistently across all transactions and interactions on the platform.

This policy guarantees the following:

• That all users are who they claim to be, in line with applicable regulatory requirements;
• That the platform remains free from fraudulent, criminal, or otherwise unlawful use;
• That all funds deposited and withdrawn are sourced legitimately;
• That fair play standards are maintained for every registered user;
• That suspicious activity is identified, recorded, and reported to the relevant authorities;
• That personal data collected during verification is handled securely and in accordance with applicable data protection laws.

All users registering on 10bet are required to complete an ID verification process before withdrawals are processed or, in certain cases, before continued use of the account is permitted. The following documents may be requested during the identity check or document submission process:

• A valid, government-issued photo identification document, such as a South African Identity Card, passport, or driver’s licence;
• Proof of residential address, such as a recent utility bill, bank statement, or official government correspondence dated within the last three months;
• Confirmation of the payment method used, which may include a copy of the bank card (with the middle digits obscured), a bank account statement, or a screenshot of a digital wallet;
• A selfie or live photograph held alongside the identity document, as required for biometric verification;
• Source of funds documentation, where the volume or nature of transactions warrants additional scrutiny.

10bet may request further verification from an account holder at any point during the account’s lifespan, particularly when certain activity patterns or account behaviours raise compliance concerns. The following situations may trigger an additional identity check or document submission:

• Deposits or withdrawals that exceed defined thresholds as prescribed by applicable South African financial intelligence legislation;
• Unusual or inconsistent account activity, including rapid deposits followed by immediate withdrawal requests;
• Discrepancies between the personal data held on file and information provided during a transaction;
• Indicators of identity fraud, account sharing, or the use of falsified documentation;
• Transactions flagged by automated transaction monitoring systems as potentially suspicious.

10bet applies a comprehensive set of security measures to detect, prevent, and report money laundering and other forms of financial crime across all account activity. These measures operate continuously and are designed to protect both the platform and its users.

Specific AML measures in place include:

• Ongoing transaction monitoring of all deposits, withdrawals, and in-platform activity to identify irregular patterns;
• Automated detection systems configured to flag suspicious activity for review by the compliance team;
• Manual review of high-value transfers and accounts displaying behaviour inconsistent with established user profiles;
• Maintenance of detailed records of all financial transactions, retained in accordance with South African regulatory requirements;
• Reporting of confirmed or suspected money laundering activity to the Financial Intelligence Centre (FIC) as required under the Financial Intelligence Centre Act (FICA);
• Risk-based assessments applied to new and existing accounts, with enhanced due diligence applied to higher-risk profiles;
• Ongoing staff training on AML obligations, red flag indicators, and internal reporting procedures.

All users of the 10bet platform are bound by the terms of this policy and are prohibited from engaging in any activity that contravenes AML or KYC obligations. Violations of these restrictions may result in immediate account suspension and referral to relevant authorities.

The following activities are strictly prohibited:

• Registering or maintaining more than one account on the platform under the same or different identities;
• Submitting falsified, altered, or fraudulent documentation during any stage of the ID verification or document submission process;
• Attempting to launder money or channel funds of unlawful origin through the platform in any form;
• Manipulating transactions, wagering patterns, or account behaviour in a manner intended to circumvent monitoring systems;
• Granting third parties access to a registered account or conducting transactions on behalf of another person;
• Providing inaccurate, incomplete, or misleading personal data during registration or verification;
• Using the platform in connection with any activity linked to terrorism financing or other forms of organised crime.

Failure to comply with the requirements set out in this policy may result in immediate and lasting consequences for the account holder. 10bet reserves the right to act unilaterally where there is reasonable suspicion or confirmed evidence of a policy breach. In serious cases, particularly those involving suspected criminal activity, the platform is legally obligated to report the matter to the Financial Intelligence Centre and other relevant South African authorities.

Measures 10bet may take against users found in violation of AML and KYC policies include: permanent account suspension, cancellation of pending withdrawals, forfeiture of account balances linked to fraudulent activity, blocking of associated payment methods, mandatory disclosure of account information to regulatory and law enforcement bodies, and legal action where circumstances warrant.

Every account holder on the 10bet platform carries a personal obligation to ensure that all information provided at registration and throughout the account’s lifespan is accurate, complete, and kept up to date. Users are required to complete the ID verification process promptly upon request and to submit all documentation in a legible and unaltered format. Full cooperation with any compliance request issued by the platform is mandatory and forms part of the accepted terms of use. Users must also ensure that their account credentials remain confidential and that no third party is granted access to the account at any time. Any suspicious activity observed on the account, including unauthorised access or unrecognised transactions, must be reported to the 10bet support team without delay.

10bet’s commitment to fair play and transparency is reflected in every aspect of its AML and KYC framework. These security measures exist not only to fulfil regulatory requirements but to create a safe, trustworthy environment in which all users can engage with confidence. By maintaining rigorous compliance standards, the platform ensures that no user is disadvantaged by the fraudulent or unlawful conduct of others.

Key principles underpinning the platform’s approach to fair play and transparency include:

• Equal application of KYC and AML procedures to all account holders, regardless of account age or transaction volume;
• Transparent communication with users regarding the purpose and scope of identity verification requests;
• Secure handling of all personal data collected during the document submission process, in accordance with applicable data protection legislation;
• Impartial review of all flagged accounts, with decisions based on verified evidence rather than assumption;
• Clear disclosure of user rights and obligations within this policy and the platform’s general terms and conditions;
• Ongoing review and improvement of internal compliance procedures to align with evolving regulatory standards;
• Accessible support channels for users seeking clarification on verification requirements or account protection concerns.